Your privacy matters to us
At Passos Collection, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains, in a simple and transparent way, how we collect, use and protect your information when you visit our website, make a reservation or stay in one of our apartments.
1. Data Controller
The controller responsible for processing your personal data is:
RUN4DREAM LDA
Portuguese Tax ID (NIF): 518898229
2. Personal data we may collect
Depending on how you interact with us, we may collect:
- first and last name;
- email address and telephone number;
- address, nationality and country of residence, where required;
- reservation and stay information;
- identification details required to comply with legal obligations;
- payment information processed through the relevant payment service providers;
- communications and requests sent to Passos Collection;
- technical information relating to your use of our website, such as IP address, browser and cookies, where applicable.
3. How we use your data
We may use your personal data to:
- manage reservations, payments, changes and cancellations;
- prepare and manage your stay;
- communicate with you before, during and after your stay;
- provide customer support;
- issue invoices and comply with accounting and tax obligations;
- comply with legal obligations applicable to Local Accommodation in Portugal;
- maintain the security and proper functioning of our website;
- send marketing communications where you have given your consent.
4. Legal basis for processing
We process your personal data where necessary to fulfil your reservation or provide the services you have requested, comply with legal obligations, pursue the legitimate interests of RUN4DREAM LDA or where you have provided your consent.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
5. Sharing your data
Where necessary, your personal data may be shared with service providers supporting our operations, including booking platforms, accommodation management systems, payment service providers, accounting services, technology providers and public authorities where required by law.
We require our service providers to handle personal data appropriately and securely.
RUN4DREAM LDA does not sell your personal data.
6. Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected or for the periods required by applicable law.
After this period, personal data will be deleted or anonymised unless a legal obligation requires its continued retention.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or misuse.
8. Your rights
Under applicable data protection legislation, you may, where applicable, request access to your personal data, correction of inaccurate or incomplete information, deletion of your data, restriction of or objection to processing, data portability and withdrawal of previously given consent.
To exercise your data protection rights, you may contact Passos Collection using the contact details available on this website.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority, the Comissão Nacional de Proteção de Dados (CNPD).
9. Cookies
Our website may use cookies necessary for its operation and, depending on your preferences, additional cookies for analytics, marketing or other functionality.
For further information, please see our Cookie Policy.
10. Third-party websites and services
Our website may contain links to or use services provided by third parties, including booking platforms, payment services and other services necessary for our operations.
These third parties have their own privacy policies, which we recommend reviewing.
11. Changes to this policy
We may update this Privacy Policy when necessary to reflect changes in legislation, technology or our services. The latest version will always be available on this website.
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